This Privacy Policy explains how SaleCentra Rider ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our mobile application (the "App"). The App connects independent delivery riders with customers of the SaleCentra platform to receive and fulfill delivery orders.
1.1 Information You Provide
When you register and create an account on the App, we collect the following information:
- Full name
- Phone number
- Email address
- Profile photo
- Payment and financial details — including bank account number, BVN (Bank Verification Number), or other payout information necessary to process your earnings
- Identification documents — such as a valid ID card, driver's license, or vehicle registration, where applicable for verification purposes
1.2 Information Collected Automatically
When you use the App, we automatically collect certain information:
- Location data — We collect and process your real-time GPS location while you are online and available to accept orders, as well as during active deliveries, to match you with nearby orders and enable customers to track deliveries.
- Device information — Including device ID, device model, operating system version, app version, and IP address.
- Usage data — Including order acceptance rates, completion rates, time spent online, app interactions, and crash reports.
- Camera and photo access — Used for capturing profile photos, proof-of-delivery images, and document verification.
1.3 Information from Third Parties
We may receive information about you from third-party services such as:
- Google Maps API for navigation and route optimization
- Payment processors for verifying payout details
- Identity verification services for background checks
2. How We Use Your Information
We use the information we collect for the following purposes:
- Account management — To create and manage your rider account, verify your identity, and maintain account security.
- Order dispatch and fulfillment — To match you with delivery orders, provide navigation assistance, and track order status.
- Location tracking — To show your real-time location to customers during active deliveries and optimize dispatch.
- Payments and earnings — To process your payouts, calculate earnings, and maintain financial records.
- Communication — To send you order notifications, updates, support messages, and important account alerts.
- Customer support — To respond to your inquiries, resolve disputes, and provide technical assistance.
- Service improvement — To analyze usage patterns, improve the App's features, and develop new functionality.
- Legal compliance — To comply with applicable laws, regulations, and legal processes.
- Fraud prevention — To detect, prevent, and address fraud, abuse, and violations of our terms of service.
3. Sharing of Information
We may share your information with the following categories of recipients:
- Customers — Your name, photo, and real-time location are shared with customers during active deliveries so they can identify you and track their orders.
- Payment processors — Financial details are shared with payment service providers to process your payouts.
- Service providers — Third-party services such as Google Maps (navigation), cloud hosting providers, and analytics providers that support our operations.
- Identity verification partners — To verify your identity and conduct background checks where required.
- Legal authorities — When required by law, court order, or to protect the rights, property, or safety of SaleCentra, our users, or others.
- Business transfers — In connection with any merger, acquisition, or sale of our business assets, subject to appropriate confidentiality protections.
We do not sell your personal information to third parties.
4. Data Retention
We retain your personal information for as long as your account is active or as necessary to provide our services. After account closure, we may retain certain information:
- Transaction and payment records — Retained for the period required by applicable tax and financial laws.
- Order history — Retained for a reasonable period for dispute resolution and analytics.
- Identity verification records — Retained as required by law or for fraud prevention.
You may request deletion of your account and associated data by contacting us at the details provided below.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit using TLS/SSL
- Secure storage of sensitive financial information
- Access controls limiting data access to authorized personnel only
- Regular security assessments and audits
However, no method of transmission or electronic storage is 100% secure. We cannot guarantee absolute security but strive to protect your information to the best of our ability.
6. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access — Request a copy of the personal data we hold about you.
- Correction — Request correction of inaccurate or incomplete data.
- Deletion — Request deletion of your account and associated data.
- Restriction — Request that we restrict the processing of your data.
- Data portability — Request your data in a structured, machine-readable format.
- Withdrawal of consent — Withdraw consent for data processing that relies on your consent (e.g., location tracking).
To exercise any of these rights, contact us at support@salecentra.com.
7. Children's Privacy
The App is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a person under 18, please contact us immediately so we can remove it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will:
- Update the "Last updated" date at the top of this page
- Notify you through the App or via email for material changes
We encourage you to review this page periodically to stay informed about any updates.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
SaleCentra Rider is a product of NeuroWaves Data Systems. By using the App, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.
